Q: What is your turnaround time?A:
- Product availability: Some items ships in same day if ordered by 10:00 am pacific time. Most items ships in 3-5 business days.
Product availability is indicated in product page. (At the bottom tab under product descriptions)
- Printing on regular materials such as vinyls: 2-3 business days after the proof has been approved.
- Printing on stretch fabric for Tension fabric displays which needs extra finishing such as zipper install: 4-5 business days after the proof has been approved.
- Printing on fabric with special shapes such as teardrop banners: 3-4 business days business days after the proof has been approved.
Q: What is your return policy?
A: Graphics and custom order products cannot be returned. Please see Policy for more information.
Q: Does graphic printing included in price?
A:Unless specified under product description, hardware does NOT come with graphic. Most of the products are shown with graphic to simulate how hardware looks when graphic is installed.
Q: Why am i charged for extra shipping cost?
A: We try our best to calculate shipping charges accurately. Nonetheless additional shipping charges may apply to oversize and heavy weight items. In such cases our customer service staff will contact you to confirm final shipping costs and order total before the order is shipped.
Q: Do you store my credit card information?
A: No. We do not store and we can not access your credit card information. All credit card transactions are handled by PayPal. PayPal is guaranteed against fraud and identity theft.
Q: Do you ship to Canada?
A: Yes. But unfortunately, the on-line freight quote system is not flexible enough to build in complicated Canadian customs regulations which involved extra duties and fees. Extra charges may be applied to your order.
Q: Are there any hidden cost?
A: No. We do not charge for sending you a proof file or setup cost so long as you submit files that are ready to print. If we find a problem, we will contact you for the next step. Extra charge will apply if you want us to fix the file. But our priority is to help you when there is a problem, not charging you.
Q: How can i view the status of my order?
A: If you submit order without sign up, your account will be created automatically so that you can view and track your order. You can change your password in My account page. If you already have an account with us, just sign in then go My account page.
Q: Is my transaction safe?
A: We use Secure Sockets Layer (SSL), the standard encryption technology for online transactions on pages where you need to enter personally identifiable information such as Sign in page or your account page. When you see a green padlock icon in the address bar of your browser window, you are on a secure page.
Q: What merchant name will appear on my credit card statement?
A: It will show as Display Aisle.
Q: What types of files can I send?
A: We prefer high resolution PDF file, but we can work with any Adobe graphic programs as well. Please see Graphic guidelines for detailed information.
Q: Do you offer reseller discounts or wholesale prices?
A: We do offer reseller discounts on most of our products. Contact us for details on setting up a reseller account.